1. How can I manage my communication preferences?
You can manage your communication preferences by logging into your account on our website. Navigate to the “Account Settings” section, where you can update your preferences for receiving newsletters, promotional emails, and other communications.
2. What types of communications will I receive from MocNation?
Depending on your preferences, you may receive the following types of communications from us:
Order confirmations and shipping updates
Newsletters with product news and updates
Promotional offers and discounts
Surveys and feedback requests
Customer service communications regarding your orders or inquiries
3. How can I unsubscribe from promotional emails?
To unsubscribe from promotional emails, click the “Unsubscribe” link at the bottom of any promotional email you receive from us. You can also update your preferences in the “Account Settings” section of our website.
4. Will I still receive order updates if I unsubscribe from promotional emails?
Yes, you will continue to receive essential communications related to your orders, such as order confirmations and shipping updates, even if you unsubscribe from promotional emails.
5. Can I choose how I receive updates about my order?
We primarily send order updates via email. However, you can also choose to receive order updates via SMS by updating your communication preferences in your account settings.
6. How do I update my email address or phone number for communications?
To update your email address or phone number, log into your account on our website and navigate to the “Account Settings” section. From there, you can update your contact information.
7. What should I do if I’m not receiving emails from MocNation?
If you’re not receiving emails from us, please check your spam or junk folder. Ensure that you have added [our email address] to your email contacts to prevent our emails from being filtered out. If you still encounter issues, contact our customer service team for assistance.
8. How can I provide feedback on my communication preferences?
We value your feedback and are always looking to improve our communication with customers. If you have any suggestions or concerns about our communication preferences, please contact our customer service team at [email@example.com] or [Phone Number].
9. Can I opt-out of surveys and feedback requests?
Yes, you can opt-out of receiving surveys and feedback requests by updating your communication preferences in the “Account Settings” section of our website.
10. How do I contact customer service for assistance with communication preferences?
If you need assistance with managing your communication preferences, please contact our customer service team via:
Email: help@mocnation.co.uk
Phone:Our customer service hours are Monday to Friday, 9 AM to 5 PM.